Refund policy

Return & Exchange Policy

This policy applies to all products sold by OneClick China.

1. 30-Day Return & Exchange Window

Within 30 days after receiving your order, returns or exchanges may be accepted only for the following situations:

- The product has a confirmed manufacturing defect.
- The product was damaged during transit.
- The wrong item was shipped.
- The product is materially different from the confirmed order.

For any return or exchange request, please contact us first and provide your order number, photos, videos, packaging photos, and a clear description of the issue.

2. Non-Defective Returns

For non-defective returns, including returns caused by personal reasons, wrong purchase decisions, change of mind, unsuitable local use, local road-use restrictions, registration issues, license plate issues, insurance issues, or failure to check local requirements before purchase, the buyer is responsible for all return freight, handling fees, customs-related costs, storage fees, and any other return shipping costs.

The product must be unused, undamaged, unmodified, clean, complete, and in returnable condition with original or equivalent protective packaging.

We may refuse a return or deduct related costs if the product is used, damaged, modified, missing parts, missing accessories, missing packaging, or not suitable for resale.

3. Electric Utility Vehicle Use Notice

Our electric utility vehicles are mainly recommended for farms, ranches, warehouses, private lots, logistics parks, markets, campuses, properties, and other private or controlled work sites.

They are not sold as guaranteed street-legal motor vehicles.

Public-road use, registration, license plate approval, insurance, traffic laws, safety equipment requirements, and local compliance requirements may vary by state, county, city, and use case.

Buyers must check and confirm all local requirements before purchase.

Issues related to local road use, registration, license plate approval, insurance, public-road restrictions, or failure to comply with local laws are not considered product defects.

4. Shipping, Delivery & Battery Shipment Notice

Most electric utility vehicles are shipped directly from China by international freight and final local delivery.

Estimated delivery time is usually 30–35 days after order confirmation, depending on destination city, customs clearance, carrier schedule, weather, port conditions, and other logistics factors.

Free door-to-door delivery is available for most standard delivery areas within the continental United States. However, some remote areas, rural locations, islands, mountains, limited-access locations, locations outside normal carrier service areas, or addresses that require special delivery arrangements may require additional delivery fees, longer delivery time, or delivery to the nearest available carrier service point.

If an additional remote-area delivery fee is required, we will contact the buyer before shipment confirmation. If the buyer does not agree to the additional delivery arrangement or fee, we may cancel the order and issue a refund before shipment.

For ocean freight safety and battery transportation compliance, the vehicle body and battery will be packed separately and shipped separately. They may be delivered by different carriers, in different packages, or on different delivery dates.

The vehicle body and battery may not arrive at the same time. A time difference between the arrival of the vehicle body and the battery does not mean the order is incomplete, defective, or incorrectly shipped.

If the vehicle body or battery does not arrive at the same time, please contact us first with your order number and delivery information. We will help check the shipment status and provide tracking or delivery updates when available.

Delivery time is an estimate, not a guaranteed delivery date.

Delays caused by customs clearance, carriers, weather, port congestion, incorrect address information, missed delivery appointments, remote delivery areas, separate battery transportation, battery delivery schedule differences, special delivery arrangements, or other circumstances outside our direct control are not considered product defects.

5. Customized Products

Customized products are not eligible for standard return or exchange service once production has started.

Customized orders include, but are not limited to:

- Custom body color
- Custom vehicle configuration
- Custom battery setup
- Custom motor setup
- Custom cargo bed
- Custom size
- Logo customization
- Special-use modification
- Any other customization requested by the buyer

Customized products may only be returned, exchanged, repaired, or compensated according to our policy when there is a confirmed major manufacturing defect, confirmed production error by us, or confirmed material non-conformity with the agreed order.

Color differences caused by screen display, lighting, photography, production batch differences, or normal manufacturing tolerance are not considered major product defects.

6. Used, Modified, or Damaged Items

We do not accept returns or exchanges for items that have been used, modified, manually damaged, disassembled without authorization, missing original packaging, missing accessories, or damaged due to misuse, improper operation, overloading, accident, unauthorized repair, improper storage, or failure to follow safety instructions.

For discounted, promotional, clearance, or special-offer products, after-sales support is only provided for confirmed quality issues.

7. Return Authorization Required

To apply for a return or exchange, please contact us first and provide your order details, photos, videos, packaging photos, and a clear issue description.

You must obtain a Return Merchandise Authorization (RMA) number after our review before shipping any item back.

Packages returned without a valid RMA number may be refused.

The buyer is responsible for ensuring that the returned item is properly packed and safely transported.

8. Inspection & Refund

After the returned item is received, inspected, and approved, we will initiate the refund within 7 business days.

The actual arrival time of funds depends on your bank, card issuer, PayPal, or payment service provider.

Original shipping fees, return freight, handling fees, customs-related costs, storage fees, payment processing fees, and other return-related costs may be deducted from the refund when applicable.

If the returned item is used, damaged, missing parts, missing accessories, modified, or not in returnable condition, we may refuse the refund or deduct reasonable costs based on the condition of the returned product.

9. Exchanges

For exchanges caused by confirmed manufacturing defects, confirmed transit damage, or wrong shipments, we will assist according to the actual situation.

For exchanges caused by personal reasons or non-defective reasons, the buyer is responsible for all round-trip shipping fees and related costs.

If the required replacement item is out of stock, we may process a refund after inspection and approval.

10. Order Confirmation

By placing an order, you confirm that you have read, understood, and agreed to this Return & Exchange Policy, including the electric utility vehicle use notice, shipping and delivery notice, remote-area delivery notice, battery shipment notice, non-defective return cost responsibility, and customized order terms.

This policy is part of the purchase agreement between the buyer and OneClick China.