Most vehicles are delivered in approximately 30–35 days after order confirmation. Delivery time may vary depending on the model, configuration, and destination.

Yes. Delivery is included to most locations in the United States. For remote or special-access areas, delivery details must be confirmed before payment.

The vehicle body structure is covered for 2 years. The motor and battery are each covered for 1 year for the original purchaser. For full coverage details, exclusions, and service procedures, please review our After-Sales Service Terms.

After-sales support is coordinated locally near the vehicle’s location. The buyer may recommend a trusted local technician or repair provider with experience in farm equipment, motors, electric vehicles, or small equipment. If the buyer does not have a preferred provider, OneClick China can help search Google Maps for suitable nearby repair services and coordinate technical guidance, parts support, and service arrangements. Our goal is to make after-sales service practical, convenient, and as close to the buyer as possible.

Yes. Replacement parts and technical guidance are available for our vehicles. After the issue is identified, OneClick China can help confirm the required parts, provide installation guidance, and coordinate replacement support. Buyers are not required to purchase every part directly from us. When suitable standard or compatible parts are available locally, buyers may choose to purchase them from the local market at a competitive market price, both during and after the warranty period. Warranty-covered parts will be handled according to our After-Sales Service Terms. Our goal is to give buyers practical, flexible, and cost-effective repair options without forcing them to rely only on factory-supplied parts.

Please inspect the vehicle and packaging as soon as it arrives. If you find visible shipping damage, take clear photos and videos of the packaging, the vehicle, and the damaged area before discarding any materials. Contact OneClick China promptly so we can review the situation and determine an appropriate solution. Depending on the actual condition, we may coordinate replacement parts, local repair arrangements, technical support, or another reasonable resolution designed to address the issue and achieve a satisfactory outcome for the buyer.

Yes. For transportation safety and shipping compliance, the vehicle body and battery are shipped separately and may arrive at different times. Receiving the vehicle first or the battery first is completely normal. In most cases, the vehicle arrives fully assembled and does not require the buyer to complete any major mechanical or electrical installation. Models with a roof or certain removable accessories may require only a few simple parts to be attached. When any simple assembly is required, we will provide clear video guidance showing the installation method, correct mounting position, and each necessary step, so the buyer can complete it easily without assembly concerns. Customers may contact OneClick China at any time after placing an order to check progress. Even without a request, we will provide an update every three days, including during ocean transit, until delivery is completed.

These vehicles are primarily designed for farms, ranches, warehouses, private properties, industrial sites, campuses, markets, and other controlled-use environments. They are well suited for short-distance transport, material handling, maintenance work, and daily utility tasks within these areas. Requirements for registration, licensing, insurance, and public-road use vary by state, county, and city. OneClick China can provide available vehicle specifications and product-related documents, while final approval for road registration and public-road operation is determined by the buyer’s local authorities. Buyers who plan to use the vehicle on public roads should confirm local requirements before placing an order, as road-use eligibility is not a guaranteed condition of purchase. Please review our After-Sales Service Terms for full details.

Yes. OneClick China provides customized vehicle solutions based on the buyer’s actual working needs. Tell us the intended use, cargo type and weight, terrain, daily travel distance, working environment, required dimensions, and any special functions you need. We can help customize available options such as motor power, battery voltage, cargo-bed size, hydraulic dump functions, lift platforms, roofs, refrigerated cargo boxes, and other suitable configurations. Our goal is to provide a practical vehicle solution that closely matches the buyer’s real application rather than offering only a fixed standard model.