We are committed to packing and shipping your order as quickly as possible.
If you wish to change the shipping address for your order, please contact our customer service team as soon as possible. You can reach us by sending an email to canjunnin@gmail.com; please include your order number and the new shipping address in your message. To ensure that we can process your request as quickly as possible, please include "Change Shipping Address" in the subject line of your email.
However, once an order has been shipped, we are unable to change the shipping address. If your order has already been shipped by the time you request a change, you may contact the carrier to refuse delivery (if necessary). Please contact our customer service team for further details.

Once your order has been successfully submitted, our warehouse will process it on the same day and ship it within 24 hours. Orders placed on Saturdays and Sundays will be shipped on the next business day.

If you wish to return specific items after receiving your order, please contact our online customer service team or send an email to canjunnin@gmail.com. In your email, please include your order number and the reason for the return. To ensure that we can process your request as quickly as possible, please include "Return Request" in the subject line of your email.

Currently, we do not process exchanges.
The quickest way to get the item you want is to return the product you currently have and, once your return has been accepted, place a separate order for the new item.

As all returned items are shipped to a designated facility, we do not offer a drop-off service at our warehouse.
If you wish to return an item, please contact our online customer service team or send an email to canjunnin@gmail.com, including your order number and the reason for the return.
To ensure that we can resolve your request as quickly as possible, please use "Return Request" as the subject line of your email.

Please contact our online customer service team or send an email to canjunnin@gmail.com. In your email, please include your order number and the reason for the return. To ensure that we can resolve your request as quickly as possible, please include "Return Request" in the subject line of your email.
Note: Items must be returned in their original packaging, with all accessories included and in undamaged condition. If the items are not returned in accordance with these requirements, we may be unable to process the return.

All of our products are securely protected using double-walled cardboard boxes to minimize the risk of damage during transit.
However, if you receive an item that is damaged or defective, please do not hesitate to contact us for a refund, return, or exchange.

We ensure that all manufacturers comply with our strict quality control standards. If you have any questions after receiving your order, please contact our online customer service team or send an email to canjunnin@gmail.com.

Although this is a very rare case, should your product not arrive in perfect condition, please contact us with your order number, contact information, and photos documenting damages (if applicable), and we will advise on the best solution, including refund or replacement options. 

Please retain all items and packaging materials until your claim is resolved. 

If your replacement item is back-ordered or out-of-stock, we’ll notify you as soon as we have the estimated arrival date.