Most vehicles are delivered in approximately 30–35 days after order confirmation. Delivery time may vary depending on the model, configuration, and destination.

Yes. Delivery is included to most locations in the United States. For remote or special-access areas, delivery details must be confirmed before payment.

The vehicle body structure is covered for 2 years. The motor and battery are each covered for 1 year for the original purchaser. For full coverage details, exclusions, and service procedures, please review our After-Sales Service Terms.

After-sales support is coordinated based on the customer’s confirmed delivery area. Customers may use a trusted local technician, or US – Electric Utility Vehicles can help identify a suitable repair provider in the area. We can also provide technical guidance and replacement parts support when needed.

Yes. Replacement parts and technical support are available. After the issue is identified, US – Electric Utility Vehicles can help confirm the required parts and provide technical or installation guidance. When suitable compatible parts are available locally, customers may also purchase them locally for faster and more convenient repairs. Warranty-covered parts are handled according to our After-Sales Service Terms.

Please inspect the vehicle and packaging as soon as it arrives. If you find visible shipping damage, take clear photos and videos of the packaging, vehicle, and damaged area before discarding any materials.

Contact US – Electric Utility Vehicles promptly with the photos, videos, and your order information. We will review the situation and, depending on the actual condition, provide an appropriate solution such as replacement parts, technical support, or coordinated repair assistance.

Yes. For shipping safety and compliance, the vehicle and battery may be shipped separately and may arrive at different times.

In most cases, the vehicle arrives largely assembled and does not require major mechanical or electrical installation. Some models may require simple installation of removable parts or accessories. When needed, we will provide clear video guidance to help the buyer complete the basic assembly.

These vehicles are primarily designed for use on farms, ranches, orchards, warehouses, private properties, industrial sites, campuses, wholesale markets, and other controlled work environments.

They are intended for tasks such as short-distance transport, material handling, maintenance, and general utility work. They are not sold as street-legal vehicles for public-road use. Buyers should check local requirements before operating a vehicle on any public road.

Yes. Customization is available based on your specific work requirements. Depending on the model and application, options may include motor power, battery configuration, cargo-bed size, hydraulic dump functions, lift platforms, roofs, cargo boxes, and other practical features.

Please contact us with your intended use, load requirements, working environment, and any special needs so we can confirm the available options for your vehicle.